We are committed to your satisfaction and want to ensure that we've worked with you to resolve any issues. If you dispute or chargeback our charge on your credit card, we ask that you reverse or cancel the dispute and give us a chance to resolve it directly with you. You can typically do this by calling your card issuer to cancel the dispute.
Please note that some products are not eligible for a refund (see our refund policy). If you file a dispute or chargeback for ineligible items, we will forward the case, and any applicable transaction records, to our legal team to take further action, such as submission to a collection agency. For such cases, you will have 3 business days to correct the issue and cancel the dispute with your card issuer before incurring additional penalties.
We offer a 30-day money back guarantee on most products and can provide a full refund (deducting any shipping charges, if applicable). Please check our Terms & Conditions for more information and refund eligibility.